FAQ

We accept major credit and debit cards, digital wallets, and Cash on Delivery (COD).

Yes, an AED 10 cash handling fee applies to COD orders. It is shown at checkout before you place your order.

For Cash on Delivery orders, our team may contact you to confirm your order details before dispatch. COD orders that are not confirmed within 24 hours may be cancelled.

Yes, if you contact us on WhatsApp (+971 50 532 9893) within 1 hour of placing your order. Once an order is dispatched, it can no longer be cancelled, but you can return it under our Refund & Returns Policy.

Yes, all prices are shown in UAE Dirhams (AED). Delivery fees are shown at checkout before you pay.

• Dubai, Abu Dhabi and Sharjah: 1–2 business days
• Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain: 2–3 business days
• Remote areas (e.g. Al Dhafra, Hatta): 3–4 business days

Delivery times are counted from dispatch. Public holidays, sales and Ramadan hours may add 1–2 business days.

Free standard shipping applies to all UAE orders of AED 200 or more. For orders below AED 200, delivery costs AED 15 (Dubai, Abu Dhabi, Sharjah), AED 20 (Northern Emirates) or AED 25 (remote areas).

Yes, express same-day delivery is available in Dubai for orders placed before 1:00 PM (GST), for a flat fee of AED 25.

Not yet. We currently deliver within the UAE only. Shipping to other GCC countries will be announced before it launches.

No. All orders are shipped from our local UAE warehouse, so there are no customs delays or import duties.

Once your parcel is handed to our courier, you will receive an SMS and email with a tracking link. You can also visit our Track Your Order page. If your tracking shows no movement for 48 hours, message us on WhatsApp with your order number.

The courier will try again on the next business day at no extra charge. After two failed attempts, the parcel is returned to us and we will contact you to arrange re-delivery or a refund. See our Shipping & Delivery Policy for details.

Please include your building or villa number, floor and apartment number, street and area, emirate, a nearby landmark, and an active UAE mobile number. A Google Maps pin or Makani number helps too. Incomplete addresses are the most common cause of delays.

You can return most items within 10 days of delivery, as long as they are unworn, unwashed, unused, with all tags attached and in their original packaging.

Message us on WhatsApp or email apredi@gmail.com with your order number and a photo showing the attached tags. We'll schedule a courier pickup from your address, usually within 1–2 business days.

No. Return pickup is free for change-of-mind and wrong-size returns, and we cover all costs for faulty, damaged or incorrect items. Please note that original delivery charges are non-refundable for change-of-mind returns.

Yes, exchanges are available subject to stock. If your requested size or colour is out of stock, we'll give you a full refund instead.

Card and digital wallet refunds take 5–7 business days after your return is processed, depending on your bank. COD orders are refunded by UAE bank transfer or store credit, whichever you prefer.

Contact us within 48 hours of delivery with your order number and clear photos. We'll arrange a free pickup and send a replacement or give you a full refund at no cost to you.

Every product page includes a size chart in centimetres. Compare the measurements with a similar item you already own for the best fit. If you need help choosing, send us your usual size on WhatsApp.

We do our best to show colours accurately, but they may vary slightly depending on your screen settings.

For our apparel, we recommend machine washing cold, no bleach, tumble drying on low, and a cool iron if needed. Do not dry clean. Always check the care label on your item.