Refund & Returns Policy

Last updated: October 5, 2026

We want you to love what you order from Apredi. If something isn't right, here's how returns, exchanges and refunds work.

Returns within 10 days

You can return most items within 10 days of delivery for a refund or exchange, as long as they are:

  • Unworn, unwashed and unused
  • In original condition with all product tags attached
  • In their original product packaging

Items that cannot be returned

For hygiene and safety reasons, we cannot accept returns for:

  • Supplements and vitamins that have been opened or have a broken safety seal
  • Underwear, socks and swimwear
  • Shaker bottles and hydration gear that have been used
  • Items marked "Final Sale" at the time of purchase

How to return an item

  1. Contact support: Message us on WhatsApp (+971 50 532 9893) or email apredi@gmail.com with your order number and the items you want to return.
  2. Verification: Send a photo showing the item's attached tags or unbroken seals.
  3. Courier pickup: We will schedule a courier pickup from your delivery address, usually within 1–2 business days.
  4. Inspection and refund: Once your return is received and inspected at our facility, we will process your refund or ship your replacement item.

Return costs

  • Faulty, damaged or incorrect items: We cover all return shipping costs.
  • Change of mind or wrong size: Return courier pickup is free.

Refund timelines

Refunds are credited to your original payment method:

  • Credit/debit cards and digital wallets: Please allow 5–7 business days after your return is processed, depending on your card issuer.
  • Cash on Delivery (COD) orders: Refunded by UAE bank transfer or store credit, whichever you prefer.
  • Shipping fees: Original delivery charges are non-refundable for change-of-mind returns.

Damaged or incorrect items

If your order arrives damaged, defective or incorrect, please notify us within 48 hours of delivery with photo evidence. We will arrange a full replacement or a full refund at no cost to you.

Exchanges

Exchanges for a different size or colour are available, subject to stock. If the requested size or item is out of stock, we will issue a full refund instead.

Your statutory rights

This policy does not affect your statutory rights under UAE consumer protection law.

Questions?

Contact us on WhatsApp +971 50 532 9893 or email apredi@gmail.com, Monday to Sunday, 9:00 AM to 6:00 PM (GST).

Apredi is a brand operated by Joemart (FZE), Trade Licence No. 9218, Block B - B46-117, Sharjah Research Technology & Innovation Park, Sharjah, UAE.