Shipping & Delivery Policy

Last updated: October 5, 2026

We deliver across all seven emirates of the United Arab Emirates from our local UAE warehouse, so there are no customs delays or import duties.

Delivery times and fees

Delivery area / service Estimated delivery time Delivery fee
Dubai, Abu Dhabi, Sharjah 1–2 business days AED 15 (free on orders of AED 200 or more)
Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain 2–3 business days AED 20 (free on orders of AED 200 or more)
Remote and outlying areas (e.g. Al Dhafra, Hatta) 3–4 business days AED 25 (free on orders of AED 200 or more)
Express same-day (Dubai only) Same day, for orders placed before 1:00 PM (GST) AED 25 flat rate
  • Delivery times are counted from the time your order is dispatched, not from when it is placed.
  • Exact delivery fees and any free shipping are calculated and shown at checkout before you pay.
  • Cash on Delivery (COD): an AED 10 cash handling fee applies to COD orders and is shown at checkout.

Order processing

  • Public holidays, sale periods and modified working hours during Ramadan may add 1–2 business days to processing. We will post a notice on our website during these periods.
  • Quality check: every item is inspected before dispatch. We check apparel seams and tags, and make sure seals on supplements and shaker bottles are fully intact.

Order confirmation and COD verification

As soon as you place an order, you will receive a confirmation by email and/or WhatsApp. For Cash on Delivery orders, our team may contact you by phone or WhatsApp to confirm your details before dispatch. COD orders that are not confirmed within 24 hours may be cancelled.

Order tracking

Once your parcel is handed to our courier partner, you will receive an SMS and email with a tracking link. You can also track your order on our Track Your Order page. If your tracking shows no movement for 48 hours, message us on WhatsApp with your order number and we'll look into it right away.

Delivery address guidelines

To avoid delays, please give complete address details at checkout:

  • Building name or villa number, plus floor and apartment/office number
  • Street name, area or community name, and emirate
  • A nearby landmark (for example, opposite a metro station or mall)
  • An active UAE mobile number that can receive calls and WhatsApp messages
  • A Google Maps pin or Makani number, if available

Incomplete addresses are the most common cause of delivery delays.

On delivery day

  • The courier will call or WhatsApp you before arriving, so please keep your phone reachable.
  • An authorised recipient must be present to accept the delivery.
  • For Cash on Delivery orders, please have the exact amount ready in AED.
  • Check the outer packaging when you receive it. If you see visible damage, tell the driver straight away and send us photos the same day.

Missed deliveries and COD refusals

If you are not available, the courier will try again on the next business day at no extra charge. After two failed attempts, the parcel will be returned to our facility.

  • Prepaid orders: we will contact you to arrange re-delivery (a re-delivery fee may apply) or refund your order minus the original delivery fee.
  • Cash on Delivery orders: unreachable or refused COD orders will be cancelled, and COD may no longer be available on future orders.

Address changes and cancellations

To change your address or cancel your order, contact us on WhatsApp (+971 50 532 9893) within 1 hour of placing it. Once an order is dispatched, we can no longer change the address, but you can arrange this directly with the courier when they contact you.

Damaged, missing or incorrect items

Please contact us within 48 hours of delivery with your order number and clear photos. We will arrange a free pickup and send a replacement or give you a full refund at no cost to you. See our Refund & Returns Policy for full details.

International shipping

We currently deliver within the United Arab Emirates only. Shipping to other GCC countries (Saudi Arabia, Kuwait, Qatar, Oman and Bahrain) will be announced before it launches.

Contact us

Apredi is a brand operated by Joemart (FZE), Trade Licence No. 9218, Block B - B46-117, Sharjah Research Technology & Innovation Park, Sharjah, United Arab Emirates.